®
Something not right? We will help you fix it.
Support for advertisers, media owners, operators and partners who run Kliktron products. Tell us what happened, where and when, and the team picks it up within working hours.
Three ways to reach us, pick the fastest.
We reply within working hours, Monday to Friday. Service levels follow the contract agreement.
Fastest for a screen that is down, a schedule question or a quick check. Send a photo or a short video with your message.
Open WhatsApp
Best for licences, invoices, log files and anything that needs documents attached.
Write an e-mail
In the app
Advertisers see orders, Plays balance and QC notes on each creative in the Klik App, so many answers are already there.
Open Klik AppWhat to include, so we can act at once.
A complete first message saves a round of questions. These details let the team find the right machine and the right moment.
- The product: for example Vertex Player, Klikplayer Mini Site or Soca Insight On-Premise
- The device or site name, exactly as it appears in the app or in Vertex Monitoring
- The date and time it happened, with the time zone
- A screenshot, a photo of the screen or a short video
- What you already tried, such as a restart or a new upload
- For licence questions, the device name shown in the application
For Soca Insight On-Premise, attach the file from Export Log. It is the file the support team asks for first.
Self-help, product by product.
Each product page explains how it works, what it needs on site and the most common questions.
Vertex Player
Schedule layers, QC, licences and proof of play on the machine beside the videotron.
Open the guideVertex Monitoring
Fleet status, the Needs Attention list and what Online and Offline mean.
Open the guide
Klikplayer Mini Site
Windows, playlists and play logs for indoor screens, with recovery after a power cut.
Open the guide
Klikplayer Mini Cloud
Devices, playlists and proof of play for many sites, managed from a browser.
Open the guide
Soca Insight
Cameras, licence activation, counting sessions and report export.
Open the guide
Kliktrack
Driver sign-in, location permissions, battery settings and routes held during weak signal.
Open the guide
Photospace
Rooms, QR access, galleries and photos sent to guests on WhatsApp.
Open the guide
Kliktron® App
Choosing points, buying Plays, uploading a creative and reading the proof.
Open the guideFrom onboarding to renewal, we stay with you.
Support does not start when something breaks. Every customer moves through the same four stages, with the team at each one.
- 01
Onboarding
Installation on site, screen mapping, prices and packages set up, and training for your operators.
- 02
Go-live
The point goes on air only after proof of play and audience data are checked and running normally.
- 03
Monitoring and support
We watch device health, handle technical issues and run regular health checks. Service levels follow the contract agreement.
- 04
Renewal
Before the term ends, we review usage with you, renew the licences and add points, cameras or modules if you need them.
Common questions, answered.
No. Vertex Player and Klikplayer Mini play from local storage and keep their logs on the machine. When the line returns, the logs sync to the cloud without duplicates. Soca Insight On-Premise also keeps counting without internet.
The status is reported by the player itself. Check power and the network at the site, then restart the player machine.
If it stays offline, send us the device name and the time it went down. A machine that lost power suddenly keeps its last status until it reports again.
Devices with a licence close to expiry move into Needs Attention in Vertex Monitoring. Contact us with the device name before the end date and we renew it. Licences are tied to one machine, so moving one to another device is done by the Kliktron team.
Nothing airs before it passes QC. Read the QC note in the app, fix the file to the specification (1920 × 1080, MP4, up to 100 MB, 15 to 30 s, 90% safe zone) and upload it again.
The play log is still written by the player, but the CCTV clip needs an RTSP-capable camera that sees the screen. If the camera on site cannot stream RTSP, no clip is attached. The camera is supplied by the media owner, and we can help check the settings.
Klikplayer Mini is built to restart on its own and resume the last playlist. If the screen stays dark after power returns, check that the computer starts, then send us a photo of the screen and the device name.
Keep exploring, related pages.
ContactTalk to the team on WhatsApp or e-mail, or send a message from this page.
Guides & GlossaryHow to air your first spot, prepare a creative, set up proof and connect a screen, plus the words we use.LicensingHow software licences work: units, billing, activation, transfers, trials and expiry.PricingEvery published price, in rupiah or US dollars, straight from the price book.
Let’s make it Broadplay,
Anyone,
Anywhere,
Anytime.
Still stuck? Send the details on WhatsApp and the team will pick it up.