Terms of Service, the rules we both keep.

1. Acceptance

By creating an account, placing an order or using our software, you accept these Terms and our Privacy Policy. If you act for a company, you confirm that you are allowed to bind it.

You must be able to enter into a binding agreement under Indonesian law. If you are under 18, you may use the apps only with the consent of a parent or legal guardian, who is responsible for the account.

2. Accounts, OTP and verification

• You sign in with your phone number and a one-time password (OTP) sent by SMS or WhatsApp. Keep your phone and your codes to yourself. You are responsible for what happens under your account, and you must tell us at once if you suspect misuse.
• Before you can book in the Klik App, your account must be verified with a valid identity document. We may reject a verification if the document is unclear or does not match the account.
• Keep your details accurate. You can see and remove the devices signed in to your account from Profile.
• You can delete your Klik App account from Profile. Deletion is permanent: any remaining Plays balance, vouchers and transaction history in the app are lost and cannot be restored.

3. Plays, orders and balances

• A play is one airing of a 15-second spot on one screen.
• Plays are bought as packages per tier. Your balance is active from the day of purchase for the active period shown with the package or tier. Balances are kept per tier and are spent on points of that tier.
• When you book, you choose the point, Exclusive or Sharing, and the days and dates. The plays are deducted from your balance when the booking is confirmed.
• Slots follow availability at each point. A confirmed booking airs only after its creative passes QC.
• Vouchers and promotions follow the conditions shown with each one.
• Project Placement, Mōbitron programmes and software licences are quoted and agreed separately.

4. Creative content and QC

You are responsible for every creative you upload. It must be lawful in Indonesia, you must hold the rights to everything in it, including music, images, footage, trademarks and the likeness of people, and it must follow Indonesian advertising norms, including the Indonesian advertising code of ethics (Etika Pariwara Indonesia) and local rules on outdoor advertising.

A creative must not contain content that the law prohibits, such as content that violates decency, gambling, defamation, hatred based on ethnicity, religion, race or group, or false information. Products with special advertising rules, such as tobacco, alcohol, medicines or financial services, may need permits or may be refused.

Every order passes QC before it airs. Kliktron, and the media owner of the screen, may reject a creative, or stop it airing at any time, if it breaks these rules, the law or a lawful request from an authority. If a creative is rejected, we tell you why in the app, and you can upload a corrected version or contact us about the booking.

You give Kliktron and the media owner the right to store your creative, adapt its format for the screen, air it on the screens you booked, and show it in the proof records and reports for your campaign. We use it in our own marketing only with your permission. You are responsible for claims by third parties that arise from your creative.

5. Proof of play

• At points that run Vertex Player with an RTSP-capable CCTV camera, proof of play is the play log written by the player, with a timestamp and a clip recorded at the moment of airing.
• At other points, proof is the play record or the documentation provided by the operator of that point.
• A proof clip needs a camera that is installed, powered and has a clear view of the screen, supplied by the media owner. Weather, light or an obstruction can affect a clip. The play log written by the player is the primary record that a play aired.
• Audience counts need a camera installed at that point, and their accuracy depends on the camera angle, lighting and camera quality. Counts and impressions are measurements, not a promise of sales or other results.

6. Prices, VAT and quotes

• Prices are shown on the Pricing page and in the app. All prices exclude 11% VAT, which is added on the invoice.
• Prices shown in US dollars are a guide converted from the rupiah price book. The amount on your quote or invoice is the amount that applies.
• A written quote is valid for 90 days from the date it is issued, unless it states otherwise.
• We may change published prices. A change does not affect plays you have already bought or the term of a contract already signed.

7. Payments

• In the Klik App you pay in advance through licensed payment providers, such as QRIS, e-wallets or a virtual account. Your balance is added once the provider confirms the payment.
• Software subscriptions are billed monthly or annually in advance, as the plan or the contract states. Usage beyond a plan’s quota is billed on the next invoice.
• If an invoice is not paid on time, we may suspend the service after giving notice.
• Refund requests outside the next section are handled case by case. Write to us with the order number.

8. When a booked play does not air

If a booked play whose creative passed QC does not air because of a fault at the screen or on our side, it is made good: it airs in a replacement slot, normally the next day. If it cannot be made good before the booking expires, the plays are returned to your Plays balance.

Plays that do not air because a creative was rejected, or because of a breach of these Terms, are not made good. For contract customers, make-good and any service credits follow the contract.

9. Acceptable use

You must not:

• Use the platform for anything unlawful, or to upload malware.
• Try to gain access you were not given, probe or overload our systems, or bypass a licence check.
• Copy, resell or reverse engineer our software, except as your licence or the law allows.
• Share your account or codes, open accounts in another person’s name, or misuse vouchers.
• Alter play logs, proof clips, audience counts or route records.
• Use cameras or tracking to identify individuals, or in any way that breaks the personal data protection law.

10. Intellectual property

Kliktron owns the software, the apps, this website, the Kliktron® brand and our product names, designs and documentation. You receive only the rights these Terms, the Licensing page or your contract give you.

You keep ownership of your creatives and your data. We use them only to provide the services. If you send us feedback or ideas, we may use them without obligation to you.

11. Service levels and liability

Service levels follow the contract agreement. Without a contract, the services are provided as available. We work to keep them running, and the players are built to keep airing when the internet drops, but we do not promise that any service will be uninterrupted or free of errors.

We are not liable for indirect or consequential loss, such as lost profit or lost opportunity; for events beyond our reasonable control, such as natural disasters, power or internet outages at a site, or actions of the authorities; for equipment supplied by the customer, such as cameras, computers and GPS receivers; or for third-party networks such as payment and message gateways.

Our total liability for any claim is limited to the amount you paid for the order or the service period that gave rise to the claim. Nothing in these Terms limits liability that Indonesian law does not allow to be limited, including your rights as a consumer under Law No. 8 of 1999 on Consumer Protection, or liability for intentional misconduct or gross negligence.

12. Suspension and termination

• You can stop using the services and delete your account at any time. A subscription runs to the end of the paid period, unless your contract says otherwise.
• We may suspend or close an account, stop a creative or suspend a licence, with notice where reasonable, if these Terms are breached, an invoice stays unpaid after notice, the law or an authority requires it, or the security of the platform or of other users is at risk.
• When an account or a contract ends, the rights it gave end too. Your data is then handled as the Privacy Policy describes. Sections that by their nature should continue, such as intellectual property, liability and governing law, continue to apply.

13. Governing law and disputes

These Terms are governed by the law of the Republic of Indonesia.

If a dispute arises, we first try to settle it by deliberation to reach agreement (musyawarah untuk mufakat), starting from a written notice by either side. If it is not settled within 30 days of that notice, either side may bring it to the competent District Court in Bandung. As a consumer, you also keep the dispute settlement options that the Consumer Protection Law gives you.

14. Changes, language and contact

We may change these Terms. The date below shows the latest version. For a material change, we tell account holders in the app or by message before it takes effect. If you keep using the services after that, you accept the new Terms.

These Terms are published in English, Indonesian and Chinese. If the versions differ, the Indonesian version prevails.

PT Kliktron Media Teknologi, Bandung, Indonesia. E-mail: [email protected]. WhatsApp: +62 822-9789-5758.